How do I return an item?

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OUR REGULAR RETURN and EXCHANGE POLICIES


Standard 30 Day Return Policy: 

 

All of our gold and silver items carry a 30 day return.  If you are not completely satisfied with your purchase return it to us and we will be glad to refund 100% of the purchase price for your item(s), sorry priority or express shipping is non-refundable.  Please read ALL of the details below PRIOR to ordering and/or returning an item.

 

Simply return the item to us, postage paid. Make sure the item is unworn and undamaged.

 

Include a copy of your email confirmation or packing slip with the item(s) and the following form: CLICK HERE for RETURN ORDER FORM  Failure to include this will result in a delay of the processing of your exchange or refund.

We will gladly exchange the ring or refund your money based on your request.

 

EXCHANGES:

Gold and silver items must be returned within 30 days of receipt.

  • We are happy to issue one FREE exchange per order, per item.
  • 2nd and subsequent exchanges will be charged a 25% restocking fee.
  • Please note for exchanges we may not have the item you need in stock and will have it made for you. This process can take up to 3 weeks.
  • Please note if you are returning an item from outside of the US there will be an additional charge of $28 if you return via UPS.  This is the brokerage fee UPS charges us to accept the package back into the US.  We recommend Postal Air Services Insured.  We cannot be held responsible for lost items please do insure.
  • Item must be in the same condition as it was shipped to you with its original box. All our item are brand new and never worn. If the item is damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted. 

REFUNDS:

Gold and Silver items must be returned within 30 days of receipt. 

  • For refunds, we will process your refund upon receipt and inspection of the returned ring - please allow 7 to 10 days to see credit issued to your credit card.
  • Please note we can only credit the credit card used when the purchase was made.  No checks or cash will be sent for the return of an item for refund.
  • Item must be in the same condition as it was shipped to you with its original box. All our item are brand new and never worn. If the item is damaged, worn, scratched, bent or otherwise not in the condition as it was sent to you it will not be accepted. 
  • We cannot accept merchandise that has been altered or damaged in any way. This includes repairs or sizing done by other jewelers.

If you have any questions about our return policy please feel free to contact us.

Include a copy of your email confirmation or packing slip with the ring(s) and the following form: RETURN ORDER FORM  Failure to include this will result in a delay of the processing of your exchange or refund.